Customer Service Representative

Location: Chesterfield

Salary: $41,275.00 - $55,720.00 Annually
Location : Chesterfield, VA
Job Type: Full-Time
Job Number: 26-00574
Department: Utilities
Opening Date: 02/23/2026
Closing Date: 3/1/2026 11:59 PM Eastern

Minimum Qualifications

High School Diploma or GED; one year of customer service, data processing experience; or an equivalent combination of training and experience. Must be multi-tasked oriented and able to work under stressful and demanding situations. Good oral/written communication and interpersonal skills, organizational skills, good typing skills with speed and accuracy a must with good penmanship required. PC experience in Microsoft Word, Excel, and mainframe required.

Municipal Utility Customer Service experience / knowledge preferred. Pre-employment drug testing, FBI criminal background check and education/degree verification required.
Duties

Functions include but are not limited to answering phone calls, greeting walk-in customers, dispatching customer complaints or request over two-way radio to field crews, logging and retrieving customer data from database, providing assistance to office staff, utilize department GIS and work order management systems, perform other duties as required. This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.

Shift

Monday - Friday; 7:30 a.m.

- 4:00 p.m.
Work Location

Utilities
Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion
For information on county benefits, view
01

Do you have a high school diploma or GED? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)

• Yes
• No

02

How many years of experience do you have using Microsoft Office software to include Word, Excel, Access and Outlook? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 - 10 years
• 10 - 15 years
• More than 15 years

03

How many years of customer service experience do you have including assisting customers in person? (Please answer accurately. Failure to answer accurately will result in disqualification from consideration.)

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 - 10 years
• 10 - 15 years
• More than 15 years

04

How many years of municipal utility customer service experience do you have? (Please answer accurately. Failure to answer accurately will result in disqualification from consideration.)

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 - 10 years
• 10 - 15 years
• More than 15 years

Required Question