Call Center Specialist- Digital Experience- Moon Township, PA; Hybrid

Overview

STARTING PAY RATE: $20 per hour

Deliver courteous and professional service to members, supporting Clearview’s digital channels. Handle inquiries through phone, chat, and email, resolve technical issues, and promote products and services that fit members' needs.

• Initial Training: 6–8 weeks onsite at Moon Corporate
• Post-Training:
  Primarily virtual; in-office 1 day per quarter as needed, based on operational needs.
• Hours:
  • Monday–Friday: 7:50 AM – 6:10 PM (rotating shifts)
  • Rotating Saturdays: 8:45 AM – 2:15 PM

• High school diploma or equivalent
• Minimum six months’ related experience
• Call center and digital service experience preferred
• Strong analytical, problem-solving, and communication skills
• Technical proficiency and adaptability
• Knowledge of credit union products/services
• Dependable and flexible with scheduling
• Candidates must live within a commutable distance to Moon Township, PA, 15108 USA

• Respond to member inquiries via phone, chat, and email in general and specialty queues
• Resolve digital service issues and provide technical support
• Assist with digital training for new hires as needed
• Meet KPIs and call volume goals
• Educate members on Clearview’s products and promotions
• Stay updated on procedures, promotions, and member trends
• Participate in trainings and meetings
• Suggest improvements to workflows and member service
• Perform additional duties as assigned

Clearview values diversity in its workforce. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.