DMV Customer Service Technician; Wage​/Position - Emporia Customer Service Center

Overview

Title:

DMV Customer Service Technician (Wage/Hourly) Position #02562
- Emporia Customer Service Center

State Role

Title:

Hiring Range: $19.72. Prior relevant DMV work experience may increase the wage rate

Pay Band: 3

Agency:
Department of Motor Vehicles

Location:

EMPORIA CSC

Agency Website:(Use the "Apply for this Job" box below)..gov

Recruitment Type:
General Public - G

• Virginia’s Department of Motor Vehicles (DMV) is looking for service-oriented professionals to work as a Part-Time (Wage) Customer Service Technician at the Emporia Customer Service Center.
• Communicating policies, procedures, and regulations
• Issuing IDs
• Processing applications
• Administering vision, driver, and in-car road tests
• Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services
• Training will be provided to ensure your success
• We want to talk with you if you possess vital customer service and problem-solving skills, are willing to learn, and want a career with growth opportunities
• This wage position is limited to working no more than 1,500 hours per agency during the 12 months of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months.
  
  This wage position offers no state benefits
• DMV serves approximately 6.2 million licensed drivers and  holders with over 8.4 million registered vehicles. DMV operates upon five core values:
  Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT)

• Customer service experience working in a fast-paced environment
• Experience using a personal computer or other automated systems
• Excellent oral and written communication skills
• Experience handling cash/credit card transactions
• Flexibility to work M-F and Saturday
• Strong organizational, time management, problem solving, and multitasking skills
• Must have attention to detail, accuracy, and complete assignments on time
• Must be at least 18 years old and have a valid VA Driver’s License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. Driving record should have a point balance of less than 6 demerit points and no major convictions
• Experience working in a team or group environment
• Experience interpreting and explaining complex policies and procedures
• High School diploma or general education degree (GED)
• Can lift 10 – 25 pounds

None

• You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
• Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
• All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
• As a condition of employment, the DMV will be notified of any convictions for moving violations, including those resulting in license suspension.
• Submission of an online application is required. The DMV does not accept applications, resumes, cover letters, etc., in any format other than the specified one. When applying for jobs, please ensure your online application or resume is complete, including duties and skills associated with your work experience and years of experience, to facilitate a proper assessment of your skills during the screening process.
  
  Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

• Name: DMV Employment
• Phone:
• Email: employmentginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation to DARS/DBVI to get their AHP Letter.

Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note:

Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022
- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.