Member Service Representative; Crewe

Overview

Due to a recent promotion, Southside Electric Cooperative (SEC) is seeking a service-driven Member Service Representative to join our team in Crewe, Virginia.

Our dedicated Member Service Representatives are responsible for responding to requests for electric service, information, and resolving complaints of Cooperative members in a prompt and courteous manner. We aren't your typical customer service environment. Our members aren't just our customers; they are also owners along with us. We have high expectations that they will receive a quality of service that is unmatched by any industry.

Maybe that's why the majority of our Member Service Representatives stay with us through retirement age.

You've been working in the Member/Customer service field for at least three years. Experience working for an Electric Cooperative or utility is highly preferred.

• Receive and process inquiries from members related to electric service and other Cooperative programs and follow-up to ensure that their problem has been resolved.
• Issue service orders for new accounts, transfers, reconnections, disconnections, and other services requested by members.
• Make appointments for staking technicians for new services and service updates.
• Resolve member billing complaints and other inquiries using the telephone, e-mail, or general correspondence.
• Take consumer payments and perform daily balance of accounts receivable.
• Verify documentation to release work orders, obtain and confirm Miss Utility ticket, enter/update information, perform district close of work orders.
• Advise Supervisor of Member Service of trends in member concerns, suggestions, and of the need for possible new services and products based upon information obtained through member contacts.

• Qualified candidates have attained their high school diploma or GED.
• Associate s degree with an emphasis in general business, accounting, public relations, or communications preferred.

You are knowledgeable in general office practices and procedures with an understanding of basic accounting practices, rates, and regulations. You can efficiently operate office equipment including, but not limited to, voice terminal, personal computer/printer, facsimile, copier, ten-key calculator and scanner. You are proficient with Microsoft Office tools including Outlook, Excel, and Word. The ability to analyze and process information and recommend solutions is one of your best qualities.

Knowledge of Cooperative processes, procedures, and operations is a plus.

Our Crewe Member Service Representatives must reside within 60 minutes legal drive time of our District Office located in Crewe, VA. There is no relocation assistance available for this position. Candidates already residing in the required area will receive priority consideration.

Because SEC employees take great care of our members, we reward them with a very competitive salary and an excellent benefits package that includes:

• Employer sponsored Retirement plan after one year of service.
• Employer contributions to employee 401(k) accounts after one year of service. (Employees may contribute after completing a full calendar month of service.)
• HDHP Anthem Health Keepers health insurance with 100% employer paid premium for employees and 95% employer paid premiums for their eligible dependents. (Anthem Key Care is also available with a small employee premium.)
• Anthem Dental and Vision, with 100% employer paid premiums for employees and their eligible dependents.
• HSA with annual employer contribution.
• Health Reimbursement Arrangement (HRA).
• Basic Life Insurance and AD&D insurance, each at 3x annual salary for employees with 100% employer paid premium.
• Affordable life insurance for dependents including $20,000 life insurance per child for only $2 per month, regardless of the number of children covered.
• Tuition reimbursement including books and fees.
• Premium Life Lock with Norton

NO RECRUITERS OR AGENCIES!

Documents to establish identity and employment eligibility are required.

Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. SEC will not sponsor applicants or take over sponsorship for work visas.

All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.

All hires are subject to a pre-employment background check to include local, state, and federal criminal history; employment history; employment references; education verification; driver s record history; and, where applicable: license verification; safety history (linemen); and FMCSA query for positions requiring a CDL. We are a zero-tolerance drug-free workplace. All hires must take a pre-employment drug & alcohol test and have a pre-employment physical.

All employees of Southside Electric Cooperative are subject to random drug tests at any time.