Customer Service Representative - Marshall

Overview

Marshall, VA | Full-Time

Answer the Call. Set the Standard. Care Harder Than Anyone Else.

At J.R. Snider, we don’t hire people to “answer phones.” We hire professionals to own the first impression. As a Client Services Professional, you are the front line of our reputation. Every call is a moment of truth. Every conversation is a chance to prove that real service, real accountability, and real care still exist in home services.

If you’re looking for an easy desk job—this isn’t it. If you want a role where your voice, judgment, and effort actually matter—keep reading.

Who We Are

J.R. Snider is a family-owned plumbing and water treatment company that’s been trusted across Northern Virginia for over 35 years. No private equity. No corporate scripts. No nonsense. We’ve earned our reputation by doing things the hard way—the right way—every time. And we live by CARE:

• Curiosity – Ask better questions. Learn faster. Never assume.
• Ambition – Raise the bar. Every call. Every day.
• Responsibility – Do what you say. Own the outcome.
• Empathy – Listen first. Treat people like neighbors, not numbers.

You’re the first voice customers hear when something goes wrong in their home. That matters. You will:

• Lead with Empathy – Calm stressed homeowners and make them feel heard immediately.
• Use Curiosity – Ask smart questions to uncover the real issue and schedule the right service.
• Own the Details – Accurately document calls, notes, and scheduling using modern, cloud-based systems.
• Drive Value – Educate customers on maintenance plans and earn commission when you enroll them.
• Move with Purpose – Work fast, stay sharp, and keep standards high in a busy, team-driven environment.
• Represent JR Snider – With confidence, professionalism, and pride—every call, every time.

No scripts. No shortcuts. No passing the buck.

We don’t hire everyone. We hire the right people. You should be someone who:

• Has customer service experience (electrical trade preferred)
• Communicates clearly, confidently, and with genuine care
• Thrives in a fast-paced environment and doesn’t fold under pressure
• Takes responsibility seriously and follows through—always
• Learns quickly and adapts to new systems and technology
• Is organized, punctual, and dependable
• Wants to grow, earn more, and be part of something real

Call center or customer service experience is preferred—but work ethic, attitude, and accountability matter more.

Health & Wellness

• Aetna medical plans (low deductibles: $1K / $3K / $5K)
• 80% of premiums paid by the company
• Dental & vision (including orthodontics and eyewear)
• Unlimited FREE mental health sessions
• Chiropractic care and preventive diagnostics
• Company-paid $25K life & AD&D insurance
• Short- and long-term disability options

Pay & Financial Growth

• Weekly pay via direct deposit
• Performance bonuses
• 401(k) with a true 4% employer match (Traditional & Roth)
• Tuition reimbursement—we invest in people who invest in themselves

Time Off

• 80 hours of PTO
• 8 paid holidays—including your birthday and the day after Thanksgiving

Culture & Perks

• Respectful, professional, no-drama workplace
• Team events, celebrations, and recognition that actually mean something
• Leadership that listens, coaches, and shows up

This Is Not a Placeholder Job

This is a role for people who take pride in doing things right, who care deeply about customers, and who want to grow with a family-owned company that still believes standards matter. If you bring Curiosity, Ambition, Responsibility, and Empathy—and the grit to back it up—we want to talk to you. Apply now and help set the standard for customer care at J.R. Snider.