Customer Service Representative

Overview

Wild China is seeking a Customer Service Representative to join our Leisure Travel team. This role offers the opportunity to work with adventurous, discerning travelers to craft exceptional journeys and pioneer new travel experiences across China and beyond.

Europe-based (fully remote) or Dubai-based (in-office).

Full-time. Salary subject to experience.

• Curate bespoke adventures: collaborate directly with English-speaking clients and travel agents to design personalized itineraries across China and beyond, blending cultural immersion, local insights, and sustainable practices.
• Champion client delight: drive sales excellence through world‑class service, turning every inquiry into a transformative journey that exceeds expectations.
• Pioneer destination expertise: stay ahead of travel trends, updating your knowledge of landscapes, heritage sites, and hidden gems to ensure Wild China remains the industry standard‑bearer.
• Share your vision: contribute to team brainstorming, marketing campaigns, and product development, infusing your destination wisdom into every initiative.
• Build lasting relationships: understand client passions deeply, partnering with our executive team to innovate experiences and foster long‑term loyalty.

• Academic foundation:
  Bachelor’s degree or higher, with a mind for detail and strategic thinking.
• Customer service excellence: proven track record in customer‑service related field, preferably in a luxury or luxury‑adjacent sector. Able to communicate effectively and compassionately with HNW and UHNW clients and travel agents.
• Communication mastery: native or fluent English, paired with the ability to build trust across cultures.
• Collaborative mindset: ability to work well with a remote team (e.g., colleagues, local partners, and guides in China).
• Operational excellence: proactive, organized approach to project management.
• Cultural curiosity: deep love and knowledge for Chinese history, geography, and sustainable travel.
• Cross‑cultural agility: proven ability to thrive in international environments, turning diverse perspectives into seamless client experiences.

Please send the following items to  with the subject line:
Customer Service Representative Europe – [Your Name].

• Curriculum Vitae (if English is not your first language, include CEFR level).
• Cover letter highlighting your experience in China and background in customer service.
• Completion of the below task (300 words maximum):
  • Task:
    You receive an email from a travel agent requesting a three‑day Beijing itinerary for a long‑time HNW couple with detailed preferences. Format your response as an email.

Wild China caters to curious wanderers and wild travelers, offering socially responsible, off‑the‑beat adventures tailored to leisure, education, and corporate clients. Recognized by National Geographic Adventure as one of the “Best Adventure Travel Companies on Earth”, by Travel & Leisure as an “A‑List Travel Specialist”, and by Conde Nast as a “Top Travel Specialist”, our motto is “Creating Life‑Changing Experiences”. We strive to push travel boundaries while ensuring guests leave with lasting memories.