Operational Key Account Manager
Listed on 2026-01-01
-
Business
Business Development, Client Relationship Manager
Join to apply for the Operational Key Account Manager role at DSV - Global Transport and Logistics.
Get AI-powered advice on this job and more exclusive features.
About DSV
Founded in 1976 in Denmark, DSV has grown to become the world's third-largest provider of transport and logistics solutions. We operate in over 80 countries, offering services including transportation, storage, packaging, and customs clearance. Our global reach ensures local presence and personalized service. Learn more at
Location: USA - Moon, Corporate Center Dr
Division: Air & Sea
Job Title: Operational Key Account Manager
Employment Type: Full Time
Summary:
As a Key Account Manager in Operations, you will manage and grow key accounts, ensuring client satisfaction and overseeing operational shipments. Collaboration with internal teams to deliver exceptional service is essential.
Key Responsibilities:
- Primary contact for key accounts
- Build relationships at all levels
- Maintain and grow share of wallet
- Ensure current rates and market insights
- Create and update SOPs
- Lead client onboarding
- Oversee daily operations, identify risks
- Collaborate across stakeholders
- Respond to spot quotes and upselling
- Maintain data quality KPIs
- Monitor customer and DSV performance
- Conduct client reviews
- Support contract negotiations
- Identify new opportunities
- Develop account plans
- Optimize workflows and manage rate strategies
Educational Background / Work Experience:
- Bachelor's degree in relevant fields preferred
- 5+ years in key account management in logistics preferred
Skills & Competencies:
- Strong communication and interpersonal skills
- Problem-solving and decision-making abilities
- Ability to work independently and in teams
- Organizational and time management skills
- Knowledge of industry trends
- Proficiency in Microsoft Office and relevant software
Additional Qualifications:
- Master's degree preferred
- Experience with international logistics and sales
Language Skills:
- Fluent in English
Compensation: $71,000 - $106,500 annually, based on experience and location.
DSV is an equal opportunity employer. For accommodations, contact
Join a diverse, inclusive workplace committed to sustainability and excellence in logistics. Follow us on Linked In, Facebook, and Twitter.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).