Human Services Assistant III

Responsibilities include but are not limited to:

• Screens clients for benefits and service.
• Provide clear communication to internal and external customers.
• Interview clients and explain programs, services, policies and procedures.
• Research information.
• Serve as initial point of contact for applicants.
• Provide information regarding various programs and benefits, general eligibility requirements, policies and procedures.
• Assist clients with completing applications and perform initial screening of applications.
• Provide information to clients seeking services and directly make referrals for services.
• Research a variety of databases to obtain and/or verify information needed to process applications.
• Maintain logs of client visitors and client documentation received.
• Schedule and coordinate appointments for clients to meet with benefit, employment or services staff.
• Contact clients for requested/needed information and respond to routine questions in person, by e‑mail or by telephone.
• In addition to the above other illustrative program area assignment/tasks follow:
• Issue EBT cards.
• Answer telephone.
• Prepare mail, faxing, scanning, and filing.
• Knowledge
  - Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology.
  
  Working knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs.
• Skills
  - Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and using computer‑driven word processing, spreadsheet, graphics, and file maintenance programs.
• Abilities
  - Demonstrated ability to: communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co‑workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others; organize, and postdate records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees;
  
  create forms, charts, and graphs; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and draw and interpret bar graphs; make screening decisions based upon specific criteria; read and interpret documents such as safety rules, operating and maintenance instructions, manuals; and conduct effective interviews both face‑to‑face and by telephone.
• Education and Experience
  - High school diploma supplemented with post‑secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Minimum Qualifications:
  • Ability to operate a personal computer and the associated software.
  • Must be able to drive a motor vehicle.
  • Ability to work as part of a team and independently.
• Preferred Qualifications
  - Strong attention to detail, ability to multitask, good time management, the ability to work accurately and timely under pressure, and the ability to compile and review data from multiple systems.
• Some college coursework in Human Services field preferred.
• Relevant work experience in…