Onsite Assistant Community Association Manager​/Licensed CAM; FishHawk Ranch

Onsite Assistant Community Association Manager/Licensed CAM (Fish Hawk Ranch)

Join to apply for the Onsite Assistant Community Association Manager/Licensed CAM (Fish Hawk Ranch) role at Real Manage.

$46,800.00/yr - $46,800.00/yr

Real Manage Elevated Onsite is a division of Real Manage, providing lifestyle HOA management services to partner communities with a focus on customer service and lifestyle for residents and board members.

Values:

• Integrity:
  We always do the right thing.
• Respect:
  For our customers, employees, and company, mutual respect is the cornerstone for every Real Manage relationship.
• Selflessness:
  More than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships:
  We are a professional services company; people do business with people they like.
• Always Improving:
  Never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At Real Manage, we are always getting better.

Fish Hawk Ranch is a Tampa Bay community where families grow closer, neighbors from all generations look out for each other, and we all come together to enjoy gatherings at the Lake House. The community offers trails, parks, open spaces, resort-style pools, indoor and outdoor fitness areas, and the Lake House. As the first "green certified" community in Hillsborough County, residents can take pride in our commitment to the environment and community.

The ACAM assists in the management of daily operations of community associations, delivering professional services and exceptional customer satisfaction in accordance with service level agreements and company guiding principles.

• Assist Onsite Manager as needed/directed and understand the roles of the General Manager (CAM – Community Association Manager).
• Assist in the direction of the performance of onsite staff and office workflow.
• Alert Manager of observed issues with staff and/or onsite operations, keeping regular and open communication with Manager.
• Attend and create and/or assist in the preparation of accurate agendas, packets, and minutes for all board and committee meetings in accordance with association policies.
• Verify deputy is scheduled for all Board Meetings, with additional officers for large meetings (Annual, Budget, Townhall, etc.).
• Create the VEC Committee hearing packet/agenda & type VEC minutes.
• Assist Manager with obtaining and reviewing vendor bids to ensure continuity and accuracy for the Board.
• Manage the Association website, Cira Net calendar and Cira Net document archive.
• Monitor/review/manage all ACC requests between the ACC and individual owners as well as email.
• Send ACC approvals/denials, as directed. Escalate to onsite Manager as needed.
• Prepare a daily estoppel report and ensure inspectors are issuing violations, monitoring & managing those addresses' progress to ensure accurate transition of any potential, new, or existing violations/fines between owners working closely with inspectors for accuracy.
• Resident Ambassador program coordinator – work with Ambassadors and the Board Ambassador liaison, coordinate emails, Ambassador meetings, facilitates meetings and types meeting minutes.
• Work with the community newsletter editor. Review and occasionally assist with articles to be published in the Association’s newsletter (The Talon) and ensure newsletter is sent to Resident Ambassadors monthly.
• Contact new homeowners/tenants as part of the welcome process.
• Assist Office coordinator and Administrative Assistant with calls, emails and walk-ins who may need assistance, and escalated as needed.
• Assist Office Coordinator and Administrative Assistant in distributing mailbox numbers and logos, gate transmitter, etc., and process payments as needed.
• Assist with additional projects or tasks as needed and directed by the Manager.

Entry level

Full-time

Marketing and Sales

Location:

Tampa, FL