Customer Experience Specialist

Join to apply for the Customer Experience Specialist role at British Swim School
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A position at British Swim School is more than just a job; it is an opportunity to learn, grow, and make an impact in the lives of community members to ensure “survival of the littlest”.

• Competitive pay based on experience and possible opportunities for bonuses
• Paid training
• Annual PTO and medical benefits
• Flexible schedules – shifts are usually 3–4 hours; easy to schedule around school or other jobs. Shifts typically run on weekday afternoons from 3‑7 pm and may include some Saturday mornings and afternoons.

The Customer Experience Specialist, known as a “Deck Ambassador,” works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

• Setting up and breaking down the pool deck area before and after each shift
• Checking water chemistry and temperature prior to swim lessons
• Welcoming students and parents/guardians to the pool deck area
• Answering customers’ questions about their account, their child’s progress, or about the program
• Assisting swim instructors and managers when needed during swim lessons
• Posting media content and monitoring social media platforms

• Excellent interpersonal communication and organizational skills
• Responsible and professional demeanor

• 1+ years of customer service experience
• Lifeguarding/First Aid/CPR/AED certification(s); may be obtained during training

Here at British Swim School, we are more than just a fun, surface‑level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn‑to‑swim school second.

Our mission is to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.