Client Advisor

Compensation:
Base + Performance Incentives (Based on Experience)

Simple Details is the premier automotive protection and enhancement studio in Virginia Beach.

Our mission is to bring a white-collar experience to a blue-collar industry by delivering an exceptional, one-stop solution for clients who expect excellence.

We don’t just protect vehicles — we elevate them. Every interaction, every consultation, and every vehicle delivery must reflect the precision, professionalism, and luxury standard that defines our brand.

We operate on a clear set of Core Values that drive accountability, performance, and client satisfaction. We are building a premium brand — and we are looking for professionals who want to grow with it.

At Simple Details, we deliver a luxury-level experience in a traditionally blue-collar industry — and we need a client-facing professional who can translate that experience into trust, loyalty, and revenue.

As a Client Advisor
, you are the bridge between interest and execution. You guide prospects from first inquiry to booked service, ensure every interaction feels white-glove, and maintain relationships long after the vehicle leaves our shop.

Your conversations don’t just close sales — they set the tone for the entire Simple Details experience.

• A relationship-driven communicator who builds trust in the first conversation.
• A professional who sees sales as education and guidance — not pressure.
• Someone who thrives in a fast-paced, performance-based environment.
• Highly dependable, self-motivated, and motivated by measurable results.
• A growth-minded individual who wants to build a long-term career with a premium automotive brand.

• Serve as the first point of contact for inbound leads, setting the standard for a luxury, white-glove experience.
• Conduct consultative sales conversations to uncover client needs and recommend the appropriate protection and enhancement solutions.
• Follow up with prospects via phone, email, and SMS to convert inquiries into booked appointments.
• Complete a minimum of 20 qualified sales consultations per week
  , maintaining a 90%+ show-up rate
  .
• Drive monthly performance with a clear understanding of cash-collected goals and fulfillment alignment.
• Maintain a clean, accurate CRM pipeline with detailed notes, follow-ups, and status updates.
• Collaborate with leadership and marketing to refine messaging, promotions, and offers that convert.

• Act as the primary point of contact post-sale, ensuring seamless handoffs to the Fulfillment/Operations team.
• Follow up after service completion to gather feedback, resolve concerns, and reinforce long‑term satisfaction.
• Educate clients on maintenance plans, long‑term protection options, and loyalty programs to drive repeat business.
• Gather Google reviews to help maintain and grow our company’s 4.9+ rating, contributing to our long‑term reputation and success.

• 2+ years of sales and customer-facing experience (automotive or service-based industries are a plus but not required).
• Proven ability to meet and exceed sales targets in a fast‑paced, competitive environment.
• Strong communication and interpersonal skills—whether over the phone, via email, or in person, you know how to build rapport and get things done.
• Self‑motivated, highly organized, and able to manage multiple tasks and priorities with ease.
• Familiarity with CRM systems and an understanding of how to maintain accurate records.
• A strong sense of ownership and accountability, always striving to hit your targets and deliver the best results for the team.
• Alignment with our core values:
  Excellence, integrity, dependability, results‑driven, and teamwork.

• Clear performance expectations and measurable growth opportunities
• High-performance, accountability-driven culture
• Opportunity to grow within a premium automotive brand
• A company committed to excellence, standards, and long‑term brand building

You’ll be joining a company that truly values its team and fosters a collaborative, growth-driven environment. At Simple Details, we’re passionate about delivering a luxury experience, and you’ll play an essential role in making that happen.

• High Standards:
  Always striving for excellence and perfection in everything we do.
• Integrity:
  Doing what’s right, even when no one’s watching.
• Dependability:
  Being reliable and accountable, every time.
• Results-Driven:
  Always focused on achieving goals and delivering outstanding outcomes.
• Team Player:
  Collaborating and lifting each other up to achieve shared success.
• Resourcefulness:
  Finding creative solutions and always making the best of every situation.