Customer Success Specialist

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Are you ready to be a big part of something big?

At Trader Interactive, we make buying and selling a great experience. We’re a group of go-getters who decided they didn’t want to settle for the status quo. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always our #1 priority.

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership.

And one of the best parts? We give you the freedom to work from whatever location works best for you - yes, this means you can be 100% remote if you want to be!

• An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.
• The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 1,800 team members worldwide, and our Global Talent Exchange Program means you might just find yourself working in one of those businesses sometime soon.
• Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to Linked In Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program.

• Be the primary account nurturer, responsible for retention, and partner with the Account Executive to provide support on revenue protection and revenue growth strategies. Analyze performance data, present insights, and make strategic recommendations to help dealers maximize ROI.
• Champion the Client: Advocate for product enhancements and escalate when needed to ensure fast resolution. Be the internal champion for dealers, ensuring their needs and feedback are heard.
• Be the Go-To for Your Dealers: Retain and grow your book of business through proactive communication. Build strong, trusted relationships by becoming an indispensable expert on their business and our platform.
• Optimize Dealer Performance: Dive into digital advertising KPIs (CPC, CTR, VDP views, lead conversion and nurturing). Analyze results, identify trends, and present data-backed strategies that drive ROI. Share performance with dealers and show how they compare to competition.
• Drive Expansion Conversations: Identify new products and expansion opportunities; refer sales opportunities and guide dealers through package adjustments and upgrades aligned with their goals.
• Train Like a Pro: Act as an extension of Onboarding, training dealerships on new features so they can hit the ground running and maximize success.
• Solve Problems Before They Happen: Proactively monitor account health, suggest solutions, and follow up to ensure long-term partner satisfaction.
• Collaborate with Account Executives: Serve as the voice of the customer, working with Sales, Product, Support, and leadership to ensure seamless communication and a unified approach to customer success.

• 2+ years of experience in a customer-facing role such as Customer Success Manager, Account Manager, or Digital Marketing Strategist, preferably within a SaaS or digital advertising company.
• Direct experience in or strong familiarity with digital marketplaces and an understanding of typical dealership operations is highly required.
• Proven ability to conduct data analysis and translate complex data into a simple, compelling narrative for clients, with comfort in digital advertising metrics.
• Demonstrated experience in a consultative sales or account expansion role, with a track record of meeting and exceeding retention and revenue targets.
• Exceptional presentation and communication skills, with the ability to lead performance reviews and strategic discussions with key decision-makers.
• Proficiency with CRM software (e.g., Salesforce) and experience with business intelligence tools (e.g., Power BI, GA) is a plus.
• A highly motivated, proactive, and organized self-starter who can manage a diverse book of business effectively.

• Bachelor's degree in Business, Marketing, or a related field is preferred

Trader Interactive proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. Trader Interactive is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit.

We are not listing other internal roles in this description.

Virginia Beach, VA

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