Nex Oceana Jet Mart Supervisory Sales Associate

Job Description Job Number

250003US

Oceana Fleet Store

As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services.

You will also be a team leader for the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational, insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

• Proactively engage and make a connection with customers.
• Ask questions and listen to customer needs.
• Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers, STAR card.
• Cooperate and build positive inclusive and respectful relationships, take accountability for your own actions and outcomes.

• Maintain store appearance.
• Cross‑sell products and know layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer’s individual needs.
• Upsell products.
• Learn product features, keep up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Use a Point‑of‑Sales system processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer.
• Complete various forms of paperwork, reports and inventory reconciliation.
• Be the keeper of merchandise; complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
• Responsible for the security of cash, fixed assets and merchandise inventory.
• Provide direction on assignments including prioritizing projects, tasks, managing merchandise and inventory.
• Adherence to assigned work schedule.
• Accurate and complete follow‑through on work assignments.

• Provide effective leadership; demonstrate ability to direct, train, and motivate associates and set a positive example.
• Responsible for providing coaching and feedback timely and professionally.
• Provide direction on work assignments, train sales associates, and provide input to Department Manager on associate performance.
• May open/close locations.

Other duties as assigned.

• Moderate level of knowledge of products and merchandise.
• Provide training documentation to sales associates on product features.

• 1–2 years of retail or relevant work experience required.
• 1 year of lead or supervisory experience preferred.

• Strong interpersonal and communication skills.
• Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively communicate with customers, peers and management.
• Ability to communicate on the telephone with proper etiquette.

• Basic math functions such as addition, subtraction, multiplication, and division.
• Ability to use a calculator and calculate percentages and ratios.
• Must be able to make change in American monetary units.

• Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.
• Ability to defuse escalated exchanges and create win‑win situations.

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally stooping, kneeling, crouching and climbing ladders. Vision abilities include close, color, depth perception and ability to…