Assistant Store Manager; Store

Overview

At Game Stop, we are committed to providing exceptional service and delivering the latest gaming products to our customers. We are a leading global retailer of video games, electronics, and gaming merchandise, dedicated to creating unforgettable experiences for our customers and shaping the future of gaming. This role supports store operations as an Assistant Store Manager, working with minimal supervision to develop and promote a sales culture and outstanding guest service experiences.

• Provide best-in-class guest service: greet guests promptly, respond to questions/concerns quickly and courteously, assist with gaming needs, inform guests of promotions, recommend items, apply selling behaviors, and thank guests for shopping at Game Stop.
• Support the shopping environment, visual/operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases/returns using the POS system accurately, including making correct changes, bagging merchandise, and providing receipts.
• Respond to guest questions in person or by phone; escalate issues to the Store Manager when appropriate.
• Promote Game Stop guest benefits, such as new title reservations, trade-in, and Pro Rewards programs.
• Assist the Store Manager with setting guest service expectations and training store associates on company policies and guidelines.
• Observe associate performance, provide feedback, and address unsatisfactory performance as directed.
• Provide recognition and feedback to associates, and document feedback in the HR system in partnership with the Store Manager.
• Ensure onboarding, job training, and compliance training are completed prior to opening/closing shifts; associates should know policies, inventory control, loss prevention, safety, and ethics.
• Schedule store associates to follow scheduling guidelines, manage breaks/meals, and supervise staffing to maintain guest service levels.
• Approve payroll, manage paid time off, and verify time worked.
• Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in working order.
• Fulfill Omni-Channel orders and ship daily.
• Protect company assets through inventory control and loss prevention; inspect packages at closing as needed and report concerns to the Store Manager.
• Support sales, profit, and shrink goals and complete required administrative duties.
• Manage store inventory, stock restocking, and organizing products; ensure items are represented and alphabetized on the sales floor.
• Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposits per guidelines.
• Verify shipments for discrepancies; record discrepancies and communicate with management; conduct inventories as needed.
• Process defectives/recalls and stock pulls; label boxes and include packing lists.
• Maintain associate and guest safety; report injuries per guidelines.
• Assist in maintaining store records; ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to Game Stop policies and procedures and opening/closing procedures.

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Outgoing, welcoming personality with strong people skills.
• Provide genuine and individualized guest assistance during every visit.
• Clear verbal and written communication;
  English proficiency; bilingual English/Spanish preferred.
• Ability to work in a fast-paced environment and meet objectives.
• Work independently and in a team; meet performance expectations and attend to safety.
• Operate POS system and perform basic math; complete required paperwork properly.
• Flexible schedule including nights, weekends, and holidays; minimum 3 days/week availability.
• Manage pressure, be creative, and solve problems while maintaining guest interactions.
• Reliable, trustworthy, and able to work alone if needed; stand/move for extended periods.
• Physical ability to bend, lift up to 30 lbs, and perform job duties; may include climbing ladders.
• May require onboarding on military base locations related to ranks/insignia.

Job descriptions are subject to change based on business needs. Game Stop is an equal opportunity employer and provides reasonable accommodations under the Americans with Disabilities Act and applicable state/local laws. Certain state-specific exceptions may apply.

This position accepts applications on an ongoing basis. Candidates should express interest by clicking APPLY.

Benefits:
Full-time store…