Nex Oceana Personalized Services Clerk

Job Description

(NEX OCEANA) PERSONALIZED SERVICES CLERK (2600006A)

2600006A

Oceana Pay Range: 16.00

Responsible for performing all or some of the various duties within the Personalized Services Department which may include simple floral displays, FTD gift wrapping, Western Union engraving, sorting and distribution of incoming and outgoing mail packages, stocking, maintaining applicable sales areas, check cashing, acceptance and processing of Military Star Card applications and payments, etc.

Performs all or some of the following related duties as assigned.

• Creates or assists in creating floral arrangements such as corsages, table arrangements, bouquets, etc. Advises customers of types of floral arrangements and prices, instructs patrons on the care of fresh cut flowers, potted flowers, and plants upon request.
• Maintains fresh and dry flowers and plants by dusting and watering. Arranges them in a neat and orderly manner on the display counters and in a floral area. Assists customers in selecting plants and fresh flowers, takes Teleflora, FTD, and special orders from patrons for flowers and plants, and maintains necessary documentation. May be required to deliver flowers on base with a valid license.

• Performs personalized services functions such as gift wrapping, taking orders for personalized stationery, wedding invitations, etc., preparing rental agreements, maintaining pertinent records and logs, and keeping current price sheets of authorized items. Performs engraving functions. Sends, receives, and issues Western Union checks. Maintains display area in a clean and orderly manner.
• Processes incoming and outgoing mail in accordance with established procedures and postal regulations.
• Performs packing service for mailing packages following established procedures.
• Receives articles to be mailed via priority mail, flat rate, express delivery UPS, FED-EX, in accordance with established procedures and maintains copies of receipts for reference.
• Collects, arranges, and files a variety of documents and envelopes, maintaining documents following established procedures. Maintains number control logs and master lists for PO box rentals, stamp sales, 1583A forms, and various logs in connection with all operational functions, including Western Union, FTD, engraving, etc.
• Performs engraving functions, taking orders and completing orders.
• Performs gift-wrapping services.
• Assists customers in opening Military Star Card accounts, provides applications and basic program information, assists with questions regarding account balances and credit limits, and accepts payments for Military Star Card.

• Explains layaway policies and requirements; runs layaway reports and reconciles layaways, notifying of late payments and cancellations. Takes and places customer special orders as required, places orders promptly, and follows up regularly with applicable buyers and vendors. Advises customers of delivery and updates status of orders as necessary. Provides refunds, merchandise exchanges, and price adjustments in accordance with NEX policy. Performs all types of cash register transactions (cash, check, charge, debit, layaway, gift certificate, etc.)
  
  accurately and procedurally correct. Becomes knowledgeable in NEX store policies, including Righter Merchandising System functions and operations, merchandise returns, price matching, and check cashing. Resolves customer problems and complaints consistently, tactfully, and intelligently to ensure customer satisfaction. Refers nonroutine issues to a higher-level associate with authority to resolve the matter. Assists in training new associates in store programs and policies as assigned.
• Exercises tact, good manners, and courtesy when serving and assisting customers.
• Works under the general supervision of a designated supervisor who delegates assignments, provides instructions, and is available for assistance and guidance. Works independently within the framework of established policies, procedures, and regulations. Refers unusual problems to supervisor for assistance. Work is reviewed in terms of timeliness, adherence to applicable procedures, efficiency, and patron satisfaction.
• Performs other related duties as assigned.

• 6 months of responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

• Graduation from a full 4‑year or senior high school or possession of a General Education Development (GED) certificate may substitute for the experience requirements.