Virginia Taproom Manager

Overview

New Realm Brewing Company is seeking a Taproom Manager to work as part of the management team in fostering teamwork and providing excellent guest service. We have a two-acre beer garden that hosts events, live music, and family fun. We are committed to a work-hard, play-hard ethos and work-life balance. The Taproom Manager will help lead and coach staff in a fast-paced, customer-focused environment.

The Taproom Manager oversees the food, beverage, and guest experience operations at the Virginia Beach location, which features a full-service restaurant, an expansive lawn and outdoor bar, and a vibrant live music and event venue. This role works directly with the management team and front-of-house associates to deliver an unparalleled experience that showcases New Realm Brewing Company’s passion for great beer, great food, and great people.

The Taproom Manager leads daily operations with a focus on guest satisfaction, staff development, and operational excellence. They are responsible for maintaining a high level of service, ensuring adherence to company and safety policies, and driving front-of-house financial performance. The ideal candidate fosters teamwork, anticipates guest needs to exceed expectations, and builds brand loyalty by living and promoting New Realm’s core values every day.

• Perform all duties of restaurant and taproom associates as needed to support daily operations.
• Supervise daily shift operations and ensure compliance with all New Realm policies, standards, and procedures.
• Open and/or close the taproom and restaurant, ensuring completion of assigned shift checklists and operational tasks.
• Actively engage with guests on the floor, setting an exemplary standard of hospitality and service.
• Assist servers, bartenders, and hosts during meal periods and peak hours to maintain smooth operations and exceptional guest experiences.
• Ensure all staff understand and comply with local, state, and federal beer and alcohol laws; monitor alcohol service in compliance with ABC regulations.
• Partner with the Event Coordinator to schedule, organize, and execute private and group events in the taproom and venue spaces.
• Conduct pre-shift meetings with the Chef and management team to communicate daily specials, 86’d items, and menu highlights.
• Educate staff on menu items, including ingredients, preparation methods, and tasting notes.
• Forecast and adjust staffing levels to meet guest service, operational, and financial goals.
• Maintain all mandated food handling, safety, and sanitation standards.
• Ensure team members have proper supplies, tools, and uniforms to perform their duties effectively.
• Train front-of-house staff on safety procedures and oversee execution of departmental emergency protocols.
• Support and supervise staff incentive programs for upselling, marketing promotions, and brand engagement.
• Understand the impact of taproom operations on overall brewery financial performance and manage to achieve or exceed budgeted goals.

• Problem Solving - Identifies and resolves problems in a timely manner; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others  views; gives and welcomes feedback; contributes to building a positive team spirit; puts the success of the team above own interests; able to build morale and group commitments to goals and objectives.
• Managing People - Makes self-available to staff; provides regular performance feedback; develops subordinates  skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Business Acumen -…