Marketing Operations Manager

Overview

Marketing Operations Manager role at Operation Smile.

Location:

Virginia Beach, VA (Hybrid). Department:
Global Marketing and Communications. Role is to support a high-performing global marketing team with project management, streamlined processes, and cross-functional collaboration, overseeing marketing operations, budget and invoice management, and providing process-oriented leadership to advance Operation Smile’s mission and strategic goals.

• Lead end-to-end project management for global marketing initiatives, ensuring deliverables meet deadlines, stay within scope, and align with organizational strategy.
• Develop, implement, and optimize workflows, processes, and tools to increase efficiency and consistency across the global marketing function.
• Maintain project trackers, timelines, and reporting dashboards to provide visibility into campaign progress and performance.
• Coordinate cross-functional projects involving marketing, communications, fundraising, and program teams.
• Manage the global marketing budget in partnership with finance and leadership, track expenses, process invoices, and ensure accurate and timely financial reconciliation.
• Provide regular budget reports and forecasts to leadership, ensuring resources are allocated effectively.
• Partner with vendors and agencies to manage contracts, scopes of work, and billing.
• Act as a liaison between marketing and internal teams to ensure alignment and smooth execution of initiatives.
• Support regional and local marketing teams in tailoring global strategies for local implementation while maintaining brand and message consistency.
• Facilitate regular communication and knowledge sharing across global marketing colleagues.
• Develop and maintain systems to track marketing KPIs, campaign outcomes, and operational efficiency.
• Support reporting and analysis to inform decision-making and drive continuous improvement.
• Ensure proper adoption and use of marketing platforms, tools, and CRM systems.

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field required.
• Master’s degree preferred.
• 5+ years of experience in marketing operations, project management, or a related role; non-profit or global organization experience strongly preferred.
• Demonstrated success managing marketing budgets, processes, and systems.
• Proven ability to collaborate across functions and engage stakeholders at all levels.
• Exceptional project management and organizational skills; experience with tools such as Asana, Trello, or  preferred.
• Strong analytical and financial management skills with high attention to detail.
• Process-driven mindset with the ability to design and implement scalable workflows.
• Excellent communication and interpersonal skills, with cultural sensitivity in a global environment.
• Ability to thrive in a fast-paced, matrixed organization and manage multiple priorities simultaneously.

• Mission-driven and passionate about advancing global health impact.
• Highly collaborative, with strong relationship-building skills.
• Flexible, agile, and adaptable to changing priorities and diverse teams.
• Proactive problem-solver who brings structure, clarity, and accountability to the work.

The anticipated salary range for this position is $71,200 to $82,000, which may vary slightly based on a candidate’s experience, qualifications, and geographic location.

• Meaningful Work - At Operation Smile, you will engage in meaningful work that transforms lives, providing essential medical care to children and contributing to global health and well-being.
• A Brighter Future - 401(k) plan with Safe Harbor and employer matching.
• Happy and Healthy - All-in-one health plans including health, pharmacy, dental, and vision.
• Worry-Free Insurance - 100% paid premiums for life and AD&D insurances.
• Take Your Time (Off) - Flexible time off and company-paid holidays.
• Work it, Flex it - Flexible work arrangements: remote, on-site, and hybrid.
• Travel Minus Stress - Opportunities to participate in international medical trips, community outreach, and global health initiatives.