Call Center Office Manager

Overview

Avalon Bay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds Avalon Bay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make Avalon Bay a great place to work.

Primarily responsible for the management of the office and related functions, including the Customer Care Center office building and related activities such as maintenance, renovation, parking, purchasing, security, reception, cleaning and mail services. Facilitate timely resolution of all maintenance and safety issues and concerns. This is a fully onsite role and designated as essential personnel.

• Oversee daily office operations, including facilities, mailroom, and vendor services
• Manage building maintenance and preventive maintenance to ensure a safe, functional work environment
• Coordinate vendors supporting office operations (equipment maintenance, supplies, mail services, storage)
• Maintain office inventory; monitor stock levels and proactively order supplies
• Support new hire training by coordinating room setup, equipment, and materials
• Process invoices and assist with office budget oversight
• Partner with internal teams (Payment Services, RS Liaison, IT, and others) to ensure audit and compliance standards are met
• Monitor facility usage, equipment performance, and shared spaces (break rooms, restrooms, conference rooms)
• Assist with mailroom operations during high-volume periods or staff absences
• Run office errands and complete mail deliveries as needed
• Ensure all operations comply with company standards and applicable laws and regulations

• High School diploma or GED required;
  Bachelor’s degree preferred
• 2–3 years of experience in facilities or office operations oversight preferred
• Demonstrated leadership experience with the ability to guide and support others
• Experience managing vendors and coordinating service contracts
• Strong organizational, time management, and prioritization skills
• Excellent written and verbal communication skills
• Customer-service mindset with the ability to collaborate across all levels of the organization
• Proven ability to work independently, solve problems, and manage multiple priorities
• Ability to create reports and deliver presentations as needed
• Availability to be on call when required

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We offer:

Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. For information, benefits details are available here.

Growth based on achievement and promotion from within.

Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘Avalon Bay’s Very Best’ recognition program and others!).

A 20% discount on our incredible apartment homes.

A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Avalon Bay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated.

With this we know we can do great things.

Avalon Bay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

For California residents, if you elect to apply to Avalon Bay you accept the Avalon Bay California Personnel Privacy Notice.