Director of Operations

Director of Operations

Job Type: Regular Full Time |
Location: Richmond, VA | Williamsburg, VA | Virginia Beach, VA

Responsible for leading the high‑level operations of multiple regional offices along I‑64. Reports directly to the Regional Manager or Managing Director, focusing on strategic leadership, growth, and optimal operational performance across a larger geographic area. This senior leadership role emphasizes setting strategic operational direction, driving performance improvements, securing high‑value contracts, and ensuring alignment with the company’s broader vision.

• Drive and manage operational performance for multiple offices in collaboration with the Managing Director and Regional Manager; monitor, assess and report on project metrics and results.
• Lead and manage the work of multiple, large teams across various locations, overseeing planning, assignment, and direction of work; performance evaluation; coaching and mentoring; and resolution of complex staffing issues.
• Ensure the achievement of financial goals across the region through oversight of office budgets, ensuring operations are managed within established guidelines and by developing cost‑saving measures as appropriate.
• Collaborate with the Managing Director and Regional Manager in the development and implementation of the vision and growth strategy for operations across a larger geographic area.
• Participate with senior management in regional leadership meetings, partnering with the Managing Director and Regional Manager on broader regional initiatives, performance, and future direction.
• Collaborate with the Regional Finance Director and other senior leaders on monthly project reviews, driving regional project profitability.
• Oversee project performance and implement high‑level performance improvements.
• Guide senior office leadership on client interactions and major project approaches.
• Cultivate and maintain relationships with key clients and oversee critical, high‑impact project assignments.
• Ensure robust QA/QC processes are in place and consistently applied to all projects.
• Lead go/no‑go and partnering decisions on major strategic pursuits.
• Display expert knowledge of the markets VHB services, actively promoting integrated thinking and innovative approaches within the organization.
• Oversee and approve proposal fees, ensuring adequacy and completeness.
• Lead business development efforts, coordinating budget allocations to identify and pursue strategic opportunities in multiple markets.
• Actively participate in high‑level business community and industry activities to enhance VHB’s industry prominence.
• Serve as a VHB ambassador at major industry events and forums, promoting VHB’s successes and demonstrating industry leadership.

• Comprehensive knowledge of key service lines and an ability to leverage integrated service models across multiple offices.
• Advanced business acumen with the ability to analyze financial reports and business metrics to drive decision‑making and set strategic priorities.
• Ability to clearly articulate vision and goals.
• Excellent strategic planning skills: can engage in high‑level decision making and critical thinking to navigate complex business problems and implement effective solutions.
• Exceptional project management skills.
• Proven ability to cultivate and maintain strong client relationships.
• Highly motivated leader capable of inspiring teams and driving regional success.
• Strong teamwork and collaboration skills, with proven experience in developing and mentoring senior staff.
• Demonstrated track record of managing multiple teams of industry professionals and delivering complex projects on time and within budget.
• Excellent verbal, written, and interpersonal communication skills, with the ability to communicate complex ideas clearly and effectively.
• Superior knowledge of local, state, and federal regulations related to applicable discipline.

• 15+ years of relevant operational experience in a multi‑disciplinary AEC firm.
• Significant prior experience in senior management and leadership positions.
• Bachelor’s degree in civil or transportation engineering, environmental or…