Lead Customer Relationship Manager

Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting‑edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary.

Your journey starts now—protect and innovate with MANTECH!

MANTECH seeks a motivated, career and customer‑oriented Lead Customer Relationship Manager to join our team in Virginia Beach, VA
. This is a hybrid position.

• Lead the CRM Team and ensure all PMO processes are adhered to
• Develop and maintain impactful relationships with AWS cloud mission owners to ensure customer satisfaction and loyalty
• Manage new customer intake through the AWS cloud brokerage onboarding process, ensuring a smooth and efficient transition
• Oversee and coordinate AWS FINOPS activities, ensuring cost‑effective cloud resource management and optimization
• Collaborate with cloud engineering teams to ensure technical requirements are met and align with customer needs
• Provide regular updates and reports to senior management and customers on mission owner status, onboarding progress, and any issues or concerns
• Act as the primary point of contact for customer inquiries, resolving issues promptly and effectively
• Continuously seek opportunities to enhance the customer experience and improve service delivery processes

• Bachelor’s degree OR Associate’s degree and 14+ years of relevant experience in managing AWS cloud brokerage onboarding and full lifecycle activities
• 12+ years of experience managing AWS cloud brokerage onboarding and full lifecycle activities, including intake, account provisioning, governance alignment, service enablement, sustainment, and decommissioning
• Experience implementing and managing AWS Fin Ops practices, including cost allocation, tagging strategies, budget tracking, forecasting, optimization initiatives, and financial reporting
• Familiarity with AWS cloud engineering principles and operational support processes, including incident, change, and service request management
• Must be able to coordinate across technical, financial, and stakeholder teams to ensure compliant, secure, and cost‑effective cloud service delivery

• AWS Certified Solutions Architect or similar certification
• Experience working with government or defense‑related cloud projects
• Familiarity with NAVSEA organization structure
• Familiarity with AWS cost management tools

Must have an active Secret security clearance.

• Must be able to remain in a stationary position 50%.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
• Must be able to exchange accurate information in these situations.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at  and provide your name and contact information.