Desktop Support​/Field Technician

Position: Desktop Support/Field Technician 2

This range is provided by Pomeroy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $25.00/hr

Direct message the job poster from Pomeroy

Third Party candidates will not be considered for this position.

Job Description Essential Job Functions

• Offer foundational technical support in infrastructure services, providing assistance in routine tasks.
• Assist with infrastructure projects and assignments.
• Participate in basic monitoring and routine troubleshooting of infrastructure systems.
• Collaborate with team members to address infrastructure challenges and daily operational tasks.
• Support the creation and maintenance of infrastructure documentation.
• Develop and improve technical skills through on-the-job experience.
• Show eagerness to learn and gain expertise in infrastructure services.
• Follow established best practices and standards in infrastructure service delivery.

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 2+ years of relevant work experience
• Proven experience in infrastructure technology analysis and resolution
• Proficiencies in data analysis and technical knowledge
• A continuous learner that stays abreast with industry knowledge and technology
• Knowledge of Microsoft 365 required;
  Windows
• Basic Mobile device analysis and troubleshooting with Android and IOS products.

Other Qualifications

• An advanced degree in a relevant field is a plus
• Relevant certifications, such as Microsoft Certified:
  Azure Fundamentals is a plus
• Previous on-site tech support, customer facing experience
• Remote support experience, (nice to have)
• Familiarity with Windows 11 image process and Azure environment preferred
• Knowledge of networking; VPN, PC mainframe connectivity (nice to have)
• Knowledge of software and hardware troubleshooting
• Experience with disc encryption bit locker and anti-virus a plus
• Basic Intune knowledge - for prepping/imaging computers

Nice to have

• Asset management
• Shipping and receiving of hardware

Experience with leading special projects Service Now CMDB ITIL Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

Cyber/IT System Desktop Customer Support#J-18808-Ljbffr