Senior Customer Technical Support Specialist

Summary:

Delaware Nation Industries (DNI) is seeking a Senior Customer Technical Support Specialist to support the NAVSEA mission at Dam Neck Annex. This program provides full-spectrum Information Technology (IT), Cybersecurity, and Information Management Support to the Naval Surface Warfare Center Dahlgren Division (NSWCDD). This team delivers expert services in cybersecurity, data analytics, enterprise architecture, and systems administration. It ensures secure, efficient, and modern digital operations that support Navy mission readiness and IT transformation objectives.

• Provide Tier II/III technical support using platforms such as BMC Remedy and Service Now.
• Troubleshoot and resolve complex IT incidents and service requests.
• Document issues and resolution sin accordance with
  
  ITIL best practices.
• Assistin onboarding, account creation, and user access management.
• Coordinate with system administrators and network teams to resolve escalated issues.
• Develop user guides and conduct basic training sessions for end-users.
• Support IT asset tracking, updates, and configuration management.

• DoD Secret Security Clearance required.
• Six (6) years of professional experience in Help Desk operations within DoD or Federal environments.
• IAT III certification (e.g., CASP+, CISSP, or CISA).
• Proficiency with Service Now or BMC Remedy ticketing systems.
• Strong customer service and communication skills.

Pleasenotethis job description is not designed to cover or contain a comprehensivelistingof activities, duties or responsibilities that are required of the employee for this job. Duties,responsibilities and activities may change at any time with or without notice.