IT Technical Support Specialist - Hybrid
Listed on 2026-01-09
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IT/Tech
IT Support, Technical Support, HelpDesk/Support
Overview
Sentara Healthcare is seeking an IT Technical Support Specialist to join our IT help desk support team.
This is a hybrid position with the potential for remote work.
The standard shift is 9:30 AM to 8:00 PM EST, 4 days a week (10-hour shifts)
Rotating Weekends
This role will be primarily call center-based
, providing remote technical support for hardware, software, and network-related issues through inbound and outbound calls
, with a heavy focus on inbound volume.
The Specialist will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. In addition, they will analyze system performance and proactively identify any potential issues.
The ideal candidate will have a strong customer service mindset, effective communication skills, and the ability to work independently and collaboratively in a fast-paced support environment.
EducationBachelor’s Degree Preferred
Certification/Licensure
No specific certification or licensure requirements
Experience- Experience providing technical support in a call center environment
- Strong troubleshooting skills for hardware, software, and basic networking issues
- Ability to clearly explain technical solutions to non-technical users
- Proficiency in documenting tickets, solving complex issues and escalating issues when needed
- Customer-focused with the ability to handle high-volume inbound calls
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