Printer Management Team Senior Analyst

Overview

Sentara is seeking a Senior Analyst to join the Printer Management Team. This role is responsible for day‑to‑day support, optimization, and maintenance of Sentara’s enterprise copy, print, and fax solutions across the organization. This is a hybrid position, primary office at Sentara Independence, and requires travel to Sentara facilities across Virginia and North Carolina.

• Configure, install, test, and support HP MFP printers and Xerox MFD devices.
• Evaluate end‑user requests to recommend efficient, cost‑effective solutions.
• Provide technical mentorship to junior team members.
• Support system enhancements, upgrades, and contribute to projects that improve operational efficiency, reliability, and cost effectiveness.

• Education:
  
  Bachelor’s Degree in Information Technology, Computer Science, or a related field (Preferred). OR experience may be accepted in lieu of a Bachelor’s Degree.
• Experience:
  
  5+ years of relevant experience with a degree; 7+ years of relevant experience without a degree.
• Experience supporting and optimizing enterprise print, copy, and fax environments: 5–7+ years.
• Preferred:
  End User Support (Desktop) in a clinical environment.
• Preferred:
  Experience with printer installation, configuration, and maintenance.
• Preferred:
  Experience with Managed Print Services, especially HP and/or Xerox.
• Strong analytical skills to evaluate customer requests and recommend optimized, cost‑effective solutions.
• Experience providing technical guidance, mentoring junior technicians, and managing work independently.

Base pay range: $80,204.80 – $. Additional compensation may include shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long‑Term, Short‑Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Virginia Beach, VA. Hybrid with primary office at Sentara Independence.

Sentara Health is an equal opportunity employer and prides itself on diversity and inclusiveness.