Electronic Security Systems Help Desk Technician

6 days ago Be among the first 25 applicants

This range is provided by Johnson Controls. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$34.00/hr - $45.00/hr

Job Description

We are seeking an Electronic Security Systems Help Desk Technician to join our federal team at our DEA Headquarters / Springfield, VA location. This role is seated at the help desk and is responsible for supporting the DEA’s access control and video surveillance systems through ISPA’s ticketing system. You will be the first point of contact for resolving issues related to these systems.

• Cure 9000 and Milestone XProtect issues, ensuring smooth operations across DEA facilities within the National Capital Region.

At Johnson Controls, we support our nation’s most critical facilities, the people who occupy them, and the missions they enable. Johnson Controls Federal Systems (JCFS) is a specialized team serving as a trusted partner to the federal government. We help modernize U.S. military installations, Department of Defense and other federal agency facilities to be smarter, more resilient, efficient, sustainable, and secure.

Shift: Monday – Friday, 8 hours/day between 6:00 a.m. – 6:00 p.m.

Compensation: $34.00 - $45.00 / hour. (Based on experience and qualifications)

Benefits:
Eligible for benefits on first day of employment

Vacation: 3 weeks of paid vacation per year, plus holidays, sick leave, and floating holidays

Travel:
Minimal – occasional travel within the NCR as required

As a Help Desk Technician, you will:

• Monitor and respond to submitted tickets
• Acknowledge receipt and gather additional info from users
• Document troubleshooting steps and resolutions
• Close tickets and escalate unresolved issues
• Provide weekly reports on ticket status
• Support systems including Cure 9000, Milestone XProtect, iSTAR hardware, and camera systems
• Configure badge programming and monitor system views
• Maintain detailed logs of activities

Required Qualifications

• Active Secret Clearance
• Experience with Cure 9000 (v3.0+) and Milestone XProtect (2022+)
• Software House Level 2 Certification
• Cure 9000 Installer/Maintainer Certification
• Strong troubleshooting and documentation skills

Preferred Qualifications

• Experience in federal or regulated security environments
• Knowledge of security network equipment
• Good communication and customer service skills

Preferred Education

• Technical cert or degree in IT, electronics, or security (preferred)

Johnson Controls Navy Systems supplies chilled water and refrigeration systems to the US Navy and Coast Guard, with products designed and tested to military standards. Learn more via our You Tube video:

Recognized for leadership in sustainability, innovation, and diversity, Johnson Controls is committed to equal employment opportunity and inclusivity. For accommodations, visit

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Industrial Machinery Manufacturing