Fairfield Inn & Suites - Front Desk Supervisor

About

Learn something new every day in a fun, friendly work environment.

• A chance to learn something new every day in a fun, friendly work environment!
• Health Benefits;
  Medical, Dental and Vision
• Paid Time Off
• Employee Assistance Program
• Company Paid Short Term Disability, Life Insurance and Accidental Death
• Affordable and Optional Long Term Disability and Supplemental Life Insurance
• Company Matched 401K
• Health Care Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• Legal Resources
• Associate Travel Discounts per Brand Guidelines

The Fairfield Inn and Suites Virginia Beach Oceanfront is seeking a team‑orientated hospitality specialist to fill the role of Front Desk Supervisor. This supervisor is responsible for the Afternoon/Evening supervision of all aspects of the Front Desk functions and ensuring guest satisfaction. Candidate must be available to work a variety of shifts including 3pm‑11pm.

• Provide excellent guest service and enhance the guest experience
• Maintain complete knowledge of and comply with all company and departmental policies/service procedures/standards
• Resolve guest complaints, ensuring guest satisfaction
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Maintain knowledge of hotel features, amenities, services and all hotel departments
• Answer phones, check guests in/out, make reservations, handle guest requests and coordinate groups
• Train, support, supervise and manage the performance of the front desk team
• Involvement in hiring, scheduling, progressive discipline, ordering departmental supplies, monthly inventories, departmental meetings
• Involvement in all hotel activities and offering support and assistance to all hotel departments
• Work to maximize revenues and minimize expenses

• Candidates must possess at least one year of hotel front desk experience
• Requires knowledge of Microsoft Outlook, Word and Excel
• Previous cash handling experience
• Candidates must be willing to work a varied schedule to include days, evenings, overnight, holidays and weekends
• Physical requirements include: walking and standing for up to 8 hours per day; pushing and pulling up to 200lbs; lifting/transporting at least 50lbs: reaching; bending and stooping; and visually inspecting items

• Highly developed computer skills
• Well organized and detail‑oriented
• Ability to work independently and with diverse groups of individuals
• Display initiative, perseverance and analytical skills
• Highly developed communication skills
• Professional and ethical in all situations
• Excellent customer service skills
• Quick learner with strong work ethic
• Team player and ability to get along with others
• Exemplary written and verbal communication skills

EOE M/F/Vet/Disabled

Job Type: Full-Time with flexible scheduling

Salary:
Starting at $17.00 per hour