Bell Captain

Hilton Grand Vacations is in search of Bell Captain
, an individual with a friendly personality, enjoys being outdoors a sincere smile; does the idea of helping guests with their luggage while sharing with them all the fun amenities to enjoy at our resort... join our team and WOW each guest.

Responsible for the daily Bell operations to ensure guest satisfaction; supervise all bell desk staff, activities; keeping up with the desk area! Ensure all luggage, letter, courier and message movements are tracked and accounted. Monitors property in front entrance and guest arrivals.

• Greet and assist every guest with a since welcome creating an unusually memorable arrival and departure experience. Know and use members names, preferences, and routines. Develop a personal connection with each member. Provides instructions regarding the amenities of the room and property services and activities provided for guests' use. Delivers messages, express check-out folios, newspapers and other requested items.
• Quickly answers Valet phone to arrange and confirm parking valet requests from guests and makes appropriate arrangements for bell desk services. Responds promptly and accurately to general inquiries regarding hotel services and attractions.
• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals. Ensuring that sufficient staffing is present to meet the daily business demands. Reports any problems or unusual activities to management, being a Safety & Security advocate.
• Operates vehicle using safe driving practices to ensure safe delivery of vehicles to and from the parking garage. Tickets vehicle, writing guest name, room number, car license, make/model, amount of charge and length of stay on ticket. Follows established procedures for car control, including but not limited to maintaining neat, accurate logs of keys and completing required valet parking log sheets and reports.
  
  Retrieves information on guest vehicles and claim checks using Valet desk computer system as needed. Maintains cleanliness of each guest vehicle by ensuring the vehicle is returned the way it was left.
• Lead others in the department by mentoring, providing training that results in staff that meets/exceeds guest expectations. Maintain a high level of professional appearance, attitude and ethics in dealing both with guests, co-workers and subordinates. Ability to establish and maintain effective working relationships with associates, customers and patrons. Motivate staff and maintain a cohesive team. Self-starting personality with an even disposition.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you possess the following minimum qualifications and experience:

• 6 months of Face-to-Face customer service experience/Valid Driver's license.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog).

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Supervisory, Hospitality Driver/Bell person experience

• Day One Benefit
• Motivating base pay
• Recognition Programs and Rewards
• Discounted Travel Programs
• 401(k) program with company match
• Paid Time off and Paid Sick Days
• Paid Parental Leave
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities