Medical Receptionist

Join to apply for the Medical Receptionist role at Tidewater Physicians For Women
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Tidewater Physicians for Women is a division of Mid‑Atlantic Women’s Care with offices in Virginia Beach and Norfolk, Virginia. Women of all ages from young teens to women past menopause can access compassionate and individualized care. Our practice takes comprehensive care to a higher level with a large team of experienced qualified physicians, nurse practitioners, and two licensed counselors. We believe in open communication, hard work, and demonstrating the highest ethical standards by treating everyone with fairness, honesty, and respect, and conducting our business with the highest integrity.

Our number one goal is to provide excellent healthcare and deliver the highest level of client‑focused service.

• Norfolk, VA
• Virginia Beach, VA
• Must be able to travel to both locations

• Full Time
• Monday - Friday
• 8:00 A.M.
  
  - 5:00 P.M.

• Ability to communicate effectively with physicians and fellow co‑workers.
• Demonstrates flexibility as a team member.
• Organized and able to manage time effectively.
• Able to multi‑task and prioritize assignments.

• Paid Time Off accrued throughout the year, increasing with years of service.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible Spending Account (FSA).
• Health Spending Account (HSA).
• Short‑Term Disability Insurance (STD).
• Long‑Term Disability Insurance (LTD).
• Basic Life Insurance provided by the company for full‑time employees.
• Voluntary Employee Life Insurance.
• 401(K) with profit sharing and safe harbor contributions by the company.
• Observed Paid Holidays.

Full-time – From $15.50 per hour.

• High school diploma or equivalent (Preferred).

• Medical receptionist: 1 year (Preferred).

We provide and require surgical masks, eye protection, hand sanitizer, and contact tracing logged daily. Disinfectant supplies are also provided.

The Medical Receptionist is responsible for check‑in and check‑out, including taking patients' information, scheduling management of patients for all appointments, verifying demographics, data entry, collecting co‑pays, reconciling batches, confirming appointments, and working directly with our providers and staff. The ability to maintain confidentiality concerning patients, co‑workers, and all job assignments is imperative.

• Maintains patient confidentiality.
• Reviews Athena task bucket.
• Fax patient documents to Athena and verifies forms have been downloaded to the patient’s chart.
• Maintains work area to ensure a healthy organized work environment.
• Monitors and responds to voicemails.
• Monitors and responds to patient cases.
• Validates patient demographics at the time of check‑in.
• Collects co‑payments and other applicable payments before appointments.
• Participates in the insurance verification process and assists with billing as needed.
• Maintains reception area and lobby area in a neat, orderly, and clean condition at all times.
• Interacts with patients and visitors in a positive, pleasant, and professional manner.
• Answers incoming calls, schedules appointments, and directs to appropriate person and/or departments.
• Obtains necessary signatures and forms based on appointment type.
• Schedules follow‑up visits for patients.
• Schedules appointments.
• Other duties as assigned.

In person.