Patient Services Coordinator

Join to apply for the Patient Services Coordinator role at Maryland Oncology Hematology

• Please take this quick survey once you've submitted your resume to complete the application process:
  Patient Services Coordinator PI Survey.
• If you have completed the survey before, even for another position, please do not take it again.
• Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Patient Services Coordinator to support our office in Virginia Beach.

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
• Other duties as requested or assigned.

• Receptionist or office experience preferred.
• 3 years of medical office experience with scheduling background in a busy practice strongly preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• High school diploma or equivalent.
• Must be willing to travel to other office locations if needed.

• The position requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.
• The employee occasionally lifts and carries items weighing up to 40 lbs.
• The employee may be required to sit or stand and talk or hear during regularly scheduled business hours.
• Corrected vision and hearing to normal range is required.

• The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment.
• Work will involve in-person interaction with co-workers and management and/or clients.
• Work may require minimal travel by automobile to office sites.

Mid‑Senior level

Full‑time

Health Care Provider

Hospitals and Health Care