Customer Service Representative

Job Overview Purpose of Your Job Position

As an Ambassador Ancillary Services (DME) Customer Service Representative, you are entrusted with the responsibility of carrying out your daily tasks and assigned duties while demonstrating Consulate’s Core Values of Compassion, Honesty, Integrity, Respect and Passion. You are expected to provide innovative, responsible results with the creation and implementation of new ideas and concepts that continually improve systems and processes to achieve superior results.

The primary purpose of your job position is to order DME supplies for CHC nursing home residents. You are entrusted to provide innovative, responsible healthcare with the creation and implementation of new ideas and concepts that continually improve systems and processes to achieve superior results.

As DME Customer Service Representative, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties. This position is a non-supervisory function. This job description does not list all the duties of the job. You may be asked by supervisors or manager to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time, for any reason.

• Follow established safety regulations, to include fire protection/prevention, smoking regulations, infection control, etc.
• Follow established ergonomics policies and procedures governing lifting techniques, repetitive tasks, and the use of safety equipment and supplies to prevent work‑related injuries and illnesses.

• Works in designated office location or facility.
• Moves intermittently during working hours.
• Constant communication with skilled nursing facilities via telephone, e‑mail and fax.

• Secondary Education Diploma or GED equivalent.
• Attends and participates in continuing educational programs and in‑services as needed.

• Experience in insurance billing, Medicare, Medicaid and private insurance, especially Medicare Part
  
  B.
• Experience in the following DME produces:
  Enteral Nutrition, Urological, Ostomy, Tracheostomy and Wound Care supplies.
• Experience in reading physician’s orders.

• Must be able to work independently, within a team environment.
• Must possess excellent interpersonal, coordinating, and organizational skills
• Must be able to manage multiple tasks simultaneously.
• Must be able to read, write, speak, and understand the English language and possess good communication skills.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must demonstrate the knowledge and skills necessary to provide training, where appropriate, to serve the needs of the residents.
• Must be a supportive team member, contribute to and be an example of…