Patient Registration Representative

Description

The Jordan-Young Institute is a prominent multi-sub-specialty private physician practice including orthopedics, sports medicine, neurosurgery/spine, physical medicine & rehabilitation, and Physical Therapy in Virginia Beach, Virginia. We are a high-volume practice with an excellent team of dedicated professionals whose purpose is to provide the very best medical care to the patients we serve. We are seeking a full-time Patient Registration Representative.

We are looking for an experienced, highly organized, Patient Registration Representative.

The Patient Registration Representative will work directly under the supervision of the Business Operations Manager while working along with the rest of the team and reporting any discrepancies immediately to maintain Jordan Young Institute's superb customer service standards and care.

You will also:

• Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.
• Performs clerical functions, including, but not limited to: answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no‑show and recall letters; processes/sorts mail and produces end‑of‑day reports. May need to document patient phone calls in EHR for call routing/resolution.
• Performs patient registration and check‑in: confirms patient demographic and insurance information; assists patients with kiosk registration. Performs patient check‑out.
• Maintains patient medical records according to standards; uploads correct Fax documents into EPIC. Responsible for basic EMR scanning.
• Actively participates in safety initiatives and risk‑mitigating measures where appropriate and completes all position and unit safety‑related competencies and requirements on a timely basis.

We’d love to hear from you if you have:

• High school diploma or equivalent required
• Prior experience in working in a medical front desk registration role, Preferred
• Experience with telephone and face to face customer service, required
• Knowledge of computers and database/word processing software
• Knowledge of standard office procedures and equipment
• Excellent communications skills
• Ability to work with a wide range of patients

We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer‑paid short‑term and long‑term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.

The Jordan Young Institute, an Aligned Orthopedic Partners Company, is an equal‑opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.