Academic Advisor - G3

Posting Details

Posting Summary

Working Title Academic Advisor - G3 Role Title Education Support Specialist III Role Code 29144-SW FLSA Exempt Pay Band 4 Position Number 295R0785 Agency Tidewater Community College Division Tidewater Community College (Div) Work Location Virginia Beach - 810 Hiring Range $44,192 - $48,400, commensurate w/ experience. Emergency/Essential Personnel No EEO Category B-Professional Full Time or Part Time Full Time Does this position have telework options?

-Telework options are subject to change based on business needs
- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule

Monday through Friday from 8:30 am to 5:00 pm. Occasional evenings and weekends will be required.

Sensitive Position No

Job Description

Tidewater Community College has served South Hampton Roads - both students and employers - for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions.

The college had 3,203 graduates in , 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled 's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

The G3 Advisor positions work closely with potential, new, returning, and currently enrolled students to identify career pathways in academic programs that match their interests, skills, and long-term goals. Advisors serve as comprehensive resources who assist individuals in overcoming both academic and non-academic barriers that may affect their ability to persist and complete their educational goals successfully. Advisors support a diverse student population that reflects the demographics of the Commonwealth of Virginia, with more than 40 percent of current students coming from racially and ethnically diverse backgrounds.

Knowledge of the unique needs of underserved populations-as well as a demonstrated commitment to helping these individuals attain educational success-is essential for this role.

In addition to advising new G3 (Get Skilled, Get a Job, Give Back) students, the Advisor will play a key role in retention initiatives, including proactive outreach, ongoing monitoring, and targeted support for students experiencing academic challenges. This includes:

* Providing specialized guidance to readmitted students, helping them transition back into the college environment and develop strategies for academic resilience.

* Supporting students with poor academic performance by assisting with academic recovery plans, connecting them to tutoring and support services, and coordinating interventions to improve course success and persistence.

* Serving as a Retention Advisor for vulnerable and high-risk student groups, offering structured check-ins, coaching, and resource navigation to promote continuous enrollment and progression.

The advisor is proactive and engages students through regular communication, consistent documentation of outreach and interactions, and intentional connections to college and community support services. Advisors assist with academic interventions when necessary and collaborate with faculty and staff to ensure coordinated care for students. Advisors utilize a variety of technology platforms to connect with students and track progress. The ability to learn and implement new technologies and the willingness to work in different environments are essential.

The successful candidate must be organized, communicative, flexible, and committed to student success from onboarding through completion.

This is a restricted funded position.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

* Work experience in a higher education setting or in counseling or academic coaching/advising.

* Knowledge of barriers to educational success and a desire to help others reach their educational goals

* Experience working with racially, ethnically, economically and age diverse individuals

* Strong interpersonal skills to help engage, provide support to, and motivate students

* Excellent customer service skills, including the ability to effectively follow up and follow through

* Effective oral and written communication skills

* Effective problem-solving skills

* Excellent organizational skills

* Proficient in use of technology, including Microsoft Office and Google docs

* Demonstrated ability to…