Patient Service Representative

Konikoff Dental Associates is looking for a Patient Service Representative in Virginia Beach, VA, to join our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. We take pride in providing comprehensive, personalized care in a warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Full-time Hours: Mon 7:45–5:15, Tue-Thu 7:45–4:15, Fri 6:45–2:15, Last Saturday of each month 7:15–11:30

Position Overview:

This position is ideal for someone with a passion for client service, a willingness to learn, and an interest in starting a career in the dental field. The person will be a support for all staff members and patients in the office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of patient treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager.

Join our team and make a meaningful impact on patients’ lives through exceptional oral care.

What we offer:

• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

How to Apply: If you are a dedicated Patient Service Representative looking to advance your career in a modern, patient-centered practice, please apply by submitting your CV.

Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!

• Customer Service: acknowledge, greet patients upon arrival and at dismissal
• Respond to patient questions and concerns according to DCA Policies
• Answering telephones
• Scheduling appointments
• Maintaining the appointment book
• Confirming appointments
• Follow up on no-shows/cancellations
• Register patients on sign-in sheet
• Post charges and payments to patient accounts
• Check voicemail daily
• Maintain a clean and friendly waiting area for patients

Qualifications:

• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO) is a plus
• Experience answering telephones
• Must have exceptional customer service skills

Legal Disclaimer: We comply with all applicable minimum wage laws. All benefits are subject to vesting and eligibility requirements.

The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.

Konikoff Dental Associates is a team of highly skilled dentists, pediatric dentists, implant dentistry specialists, denture and partial specialists, and oral surgeons dedicated to providing the community with quality care in a dynamic environment. We support our clinicians and staff with opportunities to grow and develop within a collaborative setting.