Customer Service Representative

Overview

Do you love dogs? Do you enjoy providing 5-star service, care and peace of mind to customers - both two- and four-legged? Do you seek opportunities to grow and develop professionally? Do you want to be part of creating a positive, fun and collaborative team environment? This position offers a great opportunity for ambitious candidates to join our growing team at K9 Resorts of Virginia Beach, a multi award-winning, luxury Pet Hotel brand ().

• The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSRs purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.
• Fluent in Microsoft Office and well-versed in computer usage.
• Willing/able to learn new computer programs easily.
• Very customer service-oriented, with the ability to drive sales.
• Able to use down time effectively.
• Enthusiastically greets all customers coming into the building.
• Performs check in/check out and reservation procedures in the POS system.
• Accepts payment from customers.
• Takes custody of four-legged guests and makes sure they are properly placed in the building.
• Answers telephone, web, email and walk-in inquiries.
• Works closely with owner in charge to handle small office tasks.
• Provides tours of the facility to potential customers when necessary.
• Provides personal playtimes for dogs when such a service is requested.
• Takes dogs outside for elimination breaks.
• Performs body checks on arriving guests to search for pre-existing conditions and/or injuries.
• Has the ability to perform the following tasks at the request of the General Manager/Owner: sanitation of all boarding and daycare accommodations; monitoring Daycare; bathing.

• Job Requirements:
  
  Must complete K9 Resorts Certification Program for a Customer Service Representative;
  Customer service-oriented;
  At least one weekend shift required;
  Opening shift:
  Monday - Friday, 6am - 1:15pm;
  Saturday - Sunday, 7am - 1:15pm;
  Closing shift: 1pm - 7:30pm.
• Education and Experience:
  
  High School diploma or equivalent;
  Previous experience in an animal-related or hospitality field is preferred but not required.
• Technical
  
  Skills:
  
  Computer skills including knowledge of Microsoft Windows;
  Proficient written and spoken communication skills.
• Personal Characteristics:
  Must be able to communicate with all types of people, remain calm, mediate and problem solve;
  Must be of moral and ethical character;
  High level of emotional intelligence;
  Salesmanship personality and comfort;
  Ability to multitask;
  Strong ability to adapt to change and support company directives; A "Can-Do, It Is My Job" attitude;
  Outgoing, positive, enthusiastic personality;
  Must demonstrate a love for dogs;
  Well-organized and efficient.