Front Desk Agent

Overview

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

• Maintain a warm and friendly demeanor at all times.
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.

• General Requirements:
  Maintain a warm and friendly demeanor at all times; communicate effectively both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner; listen to, understand, and clarify concerns raised by employees and guests; multitask and prioritize departmental functions to meet deadlines.
• Fundamental Requirements:
  Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner; answer guest inquiries about hotel services, facilities and hours of operation in a timely manner; ensure logging and delivery of packages, mail and messages to guests and meeting rooms; answer inquiries from guests regarding restaurants, transportation, entertainment, etc.; follow all cash handling and credit policies;
  
  obtain all necessary information when taking room reservations and follow the rate-quoting scenario; handle check-ins and checkouts in a friendly, efficient and courteous manner.