Call Center Representative

Overview

RK Auto Group's Business Development Center has immediate opening for BDC Manager for our Sales Department!

Representatives within our Sales BDC are responsible for scheduling appointments for the customers that contact our dealership via the Internet and Phone. Our Product Specialists deliver a Truly Extraordinary Experience by responding to Customer inquiries in a prompt, professional, accurate and respectful manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track Customers’ needs or interests.

• Respond to Internet and Phone inquiries with courtesy, accuracy, and professionalism.
• Generate Appointments.
• Conduct Phone and Emails to Follow up with Customers and Managers
• Effectively utilize Lead Management tools.
• Perform other job-related duties as assigned.
• Exhibit professional behavior, provide the highest degree of customer satisfaction and be respectful in all aspects of dealing with the Customers.

While experience is always preferred, we are willing to train any potential candidates and give them the tools and experience needed to excel in this position.

• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in a call center environment, and ability to communicate with customers and managers via email and text.
• Excellent verbal and written communication skills.
• Strong computer skills.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies, and procedures.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance

Offers of employment will be contingent on successful criminal background check and driving record search.

We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career growth. If you are passionate about providing excellent customer support and enjoy working in a fast-paced environment, we would love to hear from you.

To apply, please submit your resume along with a cover letter detailing your relevant experience and why you are interested in this position.

Job Type: Full-time

• Day shift
• Night shift

Work Location:

In person