Utilities Customer Care Center Lead

A public service organization is seeking a customer contact center supervisor in Virginia Beach, VA. This role involves overseeing a busy customer service team, ensuring exceptional service delivery, and managing day-to-day operations. Key responsibilities include coaching staff, resolving escalated customer inquiries, tracking performance metrics, and maintaining compliance with policies. Ideal candidates will have strong supervisory and customer service skills, and familiarity with essential software tools.

Join this team to foster a culture of excellence in customer interactions.
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