Installation Coordinator - Virginia , VA

Job Reference

Req
163211

The HDIS Installation Coordinator operates as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience. Installation Coordinators assist customers and Install Field teams. They direct the flow of jobs based on various needs, monitor job statuses for all interior and exterior product lines, schedule pre-installation inspections with customers, complete job movement tasks, and manage the services process in the branch.

They are the main point of contact between the customer and The Home Depot for all job-related needs. This position meets and exceeds performance metrics regarding timely completion of paperwork and efficient movement of jobs within their book of business while contributing to the goal of installing 100% backlog.

• Customer Experience (35%) – Initiates and maintains regular communication with customers across the install lifecycle, ensures timely follow-up, resolves open questions, and facilitates satisfaction from point‑of‑sale through follow‑up service.
• Job Process Support (25%) – Communicates and coordinates with internal and external branch partners, assists with customer escalations and exceptions, and supports branch operations and efficient job movement.
• Operations (40%) – Facilitates efficient intake and management of all open jobs, reviews paperwork for accuracy, collects payments, schedules pre‑installation inspections, completes data entry, places material orders, processes labor bills for third‑party services, and manages service tickets and scheduling.

• Reports to the District Installation Manager.
• No direct reports.

• Typically requires overnight travel less than 10% of the time.

• Mostly seated; frequent movement possible; occasional light lifting.

• Located in a comfortable indoor area; any unpleasant conditions would be infrequent and not objectionable.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• Knowledge or experience in the home improvement or construction industry and prior clerical/administrative background.
• Excellent interpersonal and customer service skills, strong sense of urgency, and problem‑solving skills.

• High school diploma and/or GED.

• No additional education.

• 1 year.

• No additional years of experience.

• None.

• None.

• None.

• Self‑motivated with initiative to complete tasks without much direction.
• Strong written and verbal communication skills.
• Strong organizational skills, attention to detail, and ability to work in a fast‑paced environment.
• Computer skills with proficiency in Microsoft Office.
• Proven ability to manage multiple tasks simultaneously; keep accurate records and follow up to complete customer jobs on time.