Call Center Representative

Overview

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.

But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.

Join us and lay the foundation for your success.
Apply today!

Groundworks is seeking talented Call Center Representatives to join our tribe in Virginia Beach, VA
.

• Our call center representatives, called Appointment Center Specialists
  , are the first point of contact our customers have with our brand, whether they are inquiring about a new service, extending a membership, or seeking resolution.
• Answer and place calls in a fast-paced call center environment, book appointments for new services, and sell service memberships to our customers.
• Answer inbound calls and make warm outbound calls. All calls are warm, no cold calling!
• Must be positive and motivated with excellent communication skills.
• Ability to adapt quickly to changes in work strategy.
• Maintain customer information.
• Performs other duties as assigned.
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.

• Good phone skills and a competitive nature.
• Must be comfortable using computers.
• 1+ years of customer service experience or retail and/or customer facing experience that demonstrates ability to communicate with a customer in a sensitive and potential sales environment.

• Average earners take home $20-23+/hr! ($14/hr + $3 bonus per each appointment booked & ran)
• Full-time
• Rotating weekends required
• Onsite: 1741 Corporate Landing Pkwy, Virginia Beach, VA 23454

• Ability to sit at a workstation and utilize keyboard, mouse, and computer. Continual daily use of computers in performing tasks.
• Entering text or data using a keyboard.

• Competitive Pay
• Employee Company Ownership Opportunities
• Industry Leading Training Programs
• Leadership Development and Career Growth Tracks
• Comprehensive and Affordable Benefits Package
• Top Workplace with Award Winning Culture