Bay Veterinary Hospital - CSR

CSR JOB DESCRIPTION

Vet Evolve is a people‑first organization that provides industry know‑how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people‑focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals.

Summary:

As a Customer Service Representative (CSR), you will be the first point of contact for our valued customers. Your role is to provide exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. You will be instrumental in maintaining and enhancing our company's reputation by ensuring a seamless and positive interaction with customers.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve product or service issues by clarifying customer complaints and determining the cause of the problem.
• Provide accurate and timely information regarding product details, services, and policies.
• Process orders, forms, applications, and requests with precision.
• Maintain customer records by updating account information as needed.
• Follow up on customer interactions to ensure resolution and satisfaction.
• Escalate unresolved issues to the appropriate internal teams for further assistance.

Qualifications:

• High school diploma or equivalent.
• Proven experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• Flexibility to work various shifts, including evenings and weekends, if needed.

Ready to Learn More?

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.

As set forth in Vet Evolve’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.