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Customer Service Coordinator - Export Support Services
Job in
Virginia Beach, Virginia, 23450, USA
Listed on 2026-01-17
Listing for:
Remote Jobs
Full Time
position Listed on 2026-01-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Employer Industry: Logistics and Export Services
Why consider this job opportunity:- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and service efficiency
- Engaging role that involves problem-solving and coordination
- Opportunity for professional development through coaching and feedback
- Manage export documentation functions and support the Export Contact Center and GSS
- Answer incoming emails related to export bookings and documentation from internal teams
- Chase bookings with missing documentation details required for cargo loading approval
- Release original bills of lading and execute express releases for cash customers
- Coordinate solutions to documentation issues for customers and ensure compliance
- High school diploma or general education degree (GED)
- Minimum of one year of related experience and/or training in a service‑related industry
- Excellent soft skills to interact effectively with customers and team members
- Previous call center experience preferred
- Ability to perform root cause analysis and propose solutions for issues
- Experience in logistics or export documentation processes
- Familiarity with hazardous materials documentation and compliance
- Strong problem‑solving abilities and analytical skills
- Proven track record of working in fast‑paced environments
#Logistics #Export Services #Customer Support #Career Opportunity #Problem Solving
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