Member Service Representative NAS Oceana​/Dam Neck

Member Service Representative (Full-Time) – NAS Oceana/Dam Neck

Apply for the Member Service Representative role at Navy Federal Credit Union.

Base pay: $20.00/hr - $24.00/hr

Provide members and prospective members with the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; lending products; and credit/debit cards. Perform moderately complex platform banking functions under supervision while developing confidence and independence in the role. This position is eligible for the Talent Quest employee referral program.

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross‑sell products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

• Experience building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem‑solving skills
• Experience working independently and in a team environment
• Ability to maintain composure in a high‑production and changing environment
• Experience navigating multiple systems efficiently and adapting to evolving technologies
• Sound judgment and the ability to make informed decisions
• Support change initiatives in a dynamic and evolving environment
• Effective verbal and written communication skills to engage with members and colleagues
• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

Monday – Saturday, hours based on business needs.

NAS Oceana 5th Street, Bldg 528, Virginia Beach, VA 23460 | NAS Oceana, Dam Neck Annex Bldg 200, Virginia Beach, VA 23461

Based on business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

Candidates who complete an application will receive a required online assessment via email. Please check spam/junk folders if you do not see it. Complete the assessment to be considered. For assistance, contact Infor assessment support at

Navy Federal provides a meaningful career experience with a culture that is energized, engaged, and committed. We reward our teams with highly competitive pay and generous benefits.

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by applicable law.

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required. Job postings may close early or be extended beyond the anticipated closing date at the hiring team’s discretion. Salaries are within the range based on experience, location, and market position. Review the Benefits page of the Navy Federal Career Site for details.

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