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Customer Service Rep Customer Success Mgr./ CSM

Social Media Customer Experience Specialist

Job in Virginia Beach, Virginia, 23450, USA
Listing for: Navy Exchange Service Command
Full Time position
Listed on 2026-01-27
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM
  • Retail
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A retail service organization is seeking a Customer Experience Representative to provide exceptional customer service through social media interactions. The candidate will handle inquiries and complaints, reports on trends, and collaborate with various departments to improve customer experiences. Required qualifications include 2 years of relevant retail e-commerce experience and proficiency in social media platforms like Facebook and Instagram. Strong analytical and communication skills are essential for success in this role.
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