Floating Personal Banker Supervisor; Regional Banking Supervisor

Overview

Job Description The Regional Banking Supervisor plays a key role in delivering exceptional customer service and strengthening customer relationships. This position involves engaging in meaningful interactions to understand customer needs and providing tailored recommendations on banking products and services, including checking and savings accounts, credit cards, loans, and digital banking solutions. This role also supports branch operations and ensures service excellence within a comprehensive retail training program designed to develop consultative sales skills.

The Regional Banking Supervisor will lead by example, guiding team members in delivering personalized financial solutions while maintaining a high standard of customer satisfaction. This position supports multiple branches within Dollar Bank’s Hampton Roads area, with travel reimbursement provided after meeting a mileage threshold.

• Build relationships with customers by engaging in a consultative sales approach.
• Utilize the relationship-building skills taught through Dollar Bank’s training program to create customer loyalty.
• Educate customers on how to utilize technology in-branch, online, or mobile banking.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Assist in training and development of new employees within the bank.
• Learn how to open and close branches.
• Adhere to established branch operational processes and procedures.
• Multitask to shift efficiently between transactions.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.

• High school diploma or GED required.
• One year of demonstrated track record of achieving sales goals is required with either an Associate’s degree OR a minimum of 2 years of demonstrated ability to deliver outstanding customer service in financial services or retail.
• Leadership, supervision, or mentorship experience required.
• Ability to travel between multiple assigned branches according to business needs.
• Valid driver’s license and access to a reliable vehicle required.
• Candidates may be subject to additional background checks as required by regulatory authorities.

All employees have the responsibility and accountability to serve as risk managers for their business by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is required for all position descriptions.

503 S. Independence Blvd.

Employment Status: Full-time

FLSA: Non-Exempt

Schedule Information: This branch is open Monday - Thursday, 9:00 am - 5:00 pm;
Friday, 9:00 am - 6:00 pm;
Saturday, 9:00 am - 1:00 pm.

Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement. Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement. For more information, please visit

Dollar Bank is an Equal Opportunity Employer. Minority/Female/Veteran/Disabled