Front Desk Supervisor

SUMMARY

Supervises all front office personnel and the hotel’s Front Office activities in the absence of the Front Office manger.

Maintains operating and administrative efficiencies in daily processes, avoiding distractions for upper management during project oriented periods.

The Front Office Supervisor Is Responsible For

Supervises all front office personnel and the hotel’s Front Office activities in the absence of the Front Office manger.

Maintains operating and administrative efficiencies in daily processes, avoiding distractions for upper management during project oriented periods.

The Front Office Supervisor’s primary responsibilities will include:

• Assumes Front Office Manager responsibilities in their absence.
• Reviews Front Desk Shift Log for any entries and takes appropriate action to resolve issues.
• Assist in working as a guest service agent on a needed basis.
• Supervises the taking of a thirty minute lunch break of an employee working eight hour shift.
• Completes previous day’s bank deposit.
• Reviews prior days audit pack for accuracy.
• Prepares a Weekly walk-in Analysis Report on a weekly basis.
• Completes petty cash on a weekly basis.
• Handles any guest concerns.
• Ensures that all marquee’ scripts are provided once a month for review by the Front Office Manager and Director of Operations.
• Complete daily payroll.
• Review the access and excel reports daily for accuracy.
• Maintain goals set to meet and not exceed budget.
• Ensure that all areas are neat and organized.