Housing Specialist Assistant
Listed on 2026-01-16
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Administrative/Clerical
Office Administrator/ Coordinator, Admin Assistant
Virginia Beach Housing and Neighborhood Preservation connects people to resources to help them obtain, maintain, or sustain housing in vibrant, well-maintained neighborhoods. We are seeking an individual who supports this vision to fill our Housing Specialist Assistant position.
General Statement of DutiesUnder the direction of the Homeless Services Coordinator, the Housing Specialist Assistant will provide program support to housing specialists; perform a variety of tasks related to the completion of housing/financial assistance applications and determination/re-determination for continued assistance; and assess client needs for additional services.
Representative Work Functions and Responsibilities- Meet with clients to conduct triage assessments using excellent customer service and communication skills. Conduct face-to-face interviews using interviewing techniques and assist customers in completing required forms.
- Assist in the determination of new or continued eligibility and connection to services.
- Complete data entry in various systems. Accurately document client needs. Review paperwork for completion: update and maintain spreadsheets and maintain files. Use accepted methods to prepare, file, scan, copy, and/or fax required records, reports, and related data.
- Complete basic mathematical computations using a calculator.
- Plan, organize, and prioritize daily tasks by accepting directions from the supervisor and co-workers. Assist in the preparation and delivery of reports. Assist in division operations including support for administrative staff where needed.
- Assist in the operation of front desk activities including but not limited to receiving department/division visitors/guests, starting the intake process for clients, directing clients as needed, answering telephone inquiries, and answering questions about the organization and/or city. Process transactions timely and accurately.
- Deliver excellent customer service.
The full salary range is $36,753.60 - $56,971.20.
The starting salary of this position will be at the minimum of the salary range ($36,753.60).
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