Document Management Mail & Scanning Clerk

Overview

The Document Management Mail & Scanning Clerk is responsible for supporting mail operations and document processing within the loan servicing department. This role includes handling incoming and outgoing mail, preparing shipping labels, scanning and uploading documents to secure network locations, and ensuring compliance with document retention standards.

• Handle and process incoming and outgoing mail, including U.S. Mail, UPS, Fed Ex, Priority Mail and Certified Mail.
• Prepare and generate shipping labels for various delivery services.
• Organize, prepare, and scan files and documents related to loan servicing.
• Upload scanned documents to designated network locations for secure storage.
• Maintain comprehensive knowledge of document types and retention schedules to ensure compliance and accuracy.
• All other duties as assigned.

• High School Diploma or equivalent.
• Basic familiarity with Microsoft Office, including Outlook, Excel, and Word.
• Strong organizational abilities with a proven track record of meeting daily, weekly, and monthly deadlines.
• Self‑motivated and capable of working independently with minimal supervision.
• Collaborative team player skilled in working with peers, managers, and customers to achieve shared objectives.
• Highly adaptable to changing workloads and evolving processes.
• Effective written communication skills for clear and professional correspondence.

Loan Care’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well‑being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well‑being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to atuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $15.00 - $22.40 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

At Loan Care, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impactin an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching

Loan Care, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.