Territory Route Manager

Territory Route Manager
- Vestis Corporation

Responsible for an assigned service territory with direct supervision of route representatives. Manages territory service results, including customer retention, business growth, loss prevention, budget control, employee retention, accounts receivable collection, renewals, direct sales, customer satisfaction, route sales, and credit management.

• Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) within the territory.
• Report directly to the Service Manager or Senior Territory Manager; if neither is present, report to the General Manager.
• Create a pervasive sales culture that fosters team selling through TIG and Shared Lead programs.
• Assist with new account installations as directed by the Service Manager and/or General Manager.
• Manage day‑to‑day activities of the customer service program for the territory.
• Visit all required customers each quarter to review growth and service opportunities.
• Ensure RSRs respond to and resolve all service requests in a timely manner.
• Set clear expectations for customer service and lead by example.
• Spend 60% of time traveling with service professionals, conducting observations, and visiting customer locations.
• Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously.
• Negotiate and secure renewal agreements with existing customers to protect pricing and profitability.
• Recruit, select, and hire Route Sales employees.
• Hold in-person meetings with each RSR once per week to review trends, performance, and opportunities for improvement.
• Deliver and participate in training to ensure customer retention and service goals are met.
• Maintain daily remote contact with RSRs to address pending items and ensure timely resolution.
• Attend meetings and complete necessary administrative work to improve customer satisfaction.
• Coordinate collections for accounts receivable.
• Protect and manage merchandise control processes.
• Promote and sustain a safety culture.
• Investigate and report all accidents or incidents within 24 hours of notification.

• Demonstrated ability to interface effectively with various organizational functions.
• Strong interpersonal, analytical, communication, and customer service skills.
• Considerable negotiation skills.
• Computer proficiency, including MS Office.
• Exposure to a sales function is preferred.
• Proficiency in management, human relations, and communication.

• Majority of time spent driving personal or company vehicle to customers and supervising employees in the service territory.
• Exposure to varying weather conditions (heat, wind, cold, rain, snow).
• Customer visitation may require walking, climbing stairs, and handling equipment.
• Must be able to frequently lift and maneuver up to 50 lbs and occasionally up to 100 lbs, and load/unload products from a truck.
• Work may also involve office and warehouse environments, including loading docks and vehicle maintenance areas.

• High school diploma or equivalent;
  Bachelor’s degree in a related field preferred or equivalent experience.
• Two years of service and route‑based industry experience with a proven track record of growing customer accounts.
• Previous profit and loss accountability and/or contract‑managed service experience preferred.
• Significant customer interface and service experience.
• Production planning, maintenance, or warehouse operations experience preferred.

• Valid driver’s license.
• Personal vehicle insurance.

Successful completion of criminal background, motor vehicle record, and drug screen checks.

Open to relocation for advancement opportunities.

Roanoke, VA