IMG Receptionist - Obstetrics & Gynecology Vineland

MAJOR FUNCTION

A nonexempt, clerical position that supports the daily activities of the medical offices including greeting patients in a prompt, courteous, and professional manner, telephone coverage, appointment scheduling, patient registration, insurance eligibility and patient referrals. The position answers telephone calls in a prompt, courteous, and professional manner, appropriately addresses the call by responding to the inquiry or transferring the caller to the appropriate personnel or initiates a triage task for response by medical personnel.

Coordinates reminder calls to all patients scheduled the following business day as needed. Schedules patient studies recommended by provider(s). Greets and directs patients and visitors. Coordinates referrals for patients through insurance and physician offices. Collects payments from patients and reconciles daily cash reports.

• High school diploma or GED equivalent.
• One year of experience in customer service or reception preferred.
• Experience in a medical practice or health care environment strongly preferred.
• Completion of Medical Terminology Course strongly preferred.

N/A

• Knowledge of medical terminology and organization services.
• Knowledge of individual responsibilities to accurately direct callers.

• Promptly and professionally answer telephone calls and route calls appropriately.
• Greets visitors and manages the waiting area, directing them as needed.
• Explains financial requirements to patients or responsible parties and collects copays as required.
• Use multi-line phone system, including transferring calls and paging.
• Communicate clearly with patients in the practice or on the phone.
• Elicit appropriate information to route calls to the appropriate person.
• Prevent, calm, or defuse irate callers and patients, working with them to identify concerns and properly direct calls.

Physical requirements include lifting 50 lbs, crouching, reaching, carrying, hearing, walking, pushing, talking, vision, and environmental conditions such as noise, varied temperatures, cleaning agents, noxious odors, patient exposure, and operative equipment.