Sales Manager

Overview

Our Vision: To build the World’s Most Trusted Co-Development Partner and Critical Consumable Provider to the World’s Most Respected Analytical Instrument OEMs – for the most Sensitive, Specific, and Essential Diagnostic & Discovery Applications – so as to Enable and Advance the Future of Human & Environmental Health.

• Job Title: Sales Manager
• Functional Group: Sales
• Department: 1100 – Office Sales
• Direct report: Chief Revenue Officer
• FLSA Status: Salary Exempt
• Revision Level: 1
• Revision Date: 01/20/26
• Travel: 10%

The Sales Manager will lead the day-to-day sales operations for Richland Glass, overseeing a team focused on the growth of existing key accounts and the development of new business opportunities within our core-four markets with an emphasis on expanding within the Life Sciences market. This individual will focus on expanding customer relationships, supporting business development initiatives, and ensuring effective use of CRM and ERP systems to drive results.

The ideal candidate will be a hands-on leader with strong people skills, keen analytical mind who can articulate data through KPI reporting, and a deep knowledge of the glass industry.

• Leadership & Team Management:
  Lead, coach, and develop the local sales team to drive the achievement of sales targets and KPIs while delivering exceptional customer service. Promote a culture of collaboration, accountability, and continuous improvement while partnering with the Leadership Teams and cross-functional teams within operations and technical services departments.
• Client Relationship Management:
  Responsible for the overall management of key accounts through the building of strong, trust-based relationships with customers. This will be achieved by fully understanding their business needs, challenges, and opportunities for new or expanded business.
• Strategic Planning:
  Support the development and execution of the company’s overall strategic sales plan focused on serving the core markets of Life Sciences, Aerospace, Defense, and Semiconductor. Track and report sales forecast, KPIs, and customer activity using the CRM platform (Pipedrive). Drive pricing, quoting, and contract reviews to ensure alignment with overall sales targets. Work with the Logistics manager to ensure the proper scheduling of work orders and timely delivery of materials.
• Operational & Administrative Management:
  Ensure that the sales team is accurately and timely inputting data within the CRM and ERP systems to maintain pipeline visibility and order accuracy. Coordinate weekly sales meetings and contribute to production scheduling discussions to align with customer expectations and delivery timelines. Partner with quality teams to manage customer concerns and corrective actions. Attend trade shows, customer site visits, and industry networking events as needed.
  
  Performs all aspects of the job in a safe manner and promotes safety in accordance with Company safety policies and programs.

• Exceptional time management and organizational skills to balance multiple priorities effectively.
• Strong interpersonal and communication skills to work collaboratively with internal and external customers.
• Advanced reasoning and problem-solving capabilities to deliver on customer’s needs.
• Proficiency in manufacturing software systems and Microsoft Office Suite.
• Acute attention to detail with a focus on quality and operational excellence.
• Ability to perform in an office/manufacturing setting and complete repetitive tasks, such as sitting, standing, walking, typing, filing, and telecommunications.
• Deep knowledge of glass and precision materials manufacturing and related applications.

• Minimum 5 years of sales experience, preferably in glass manufacturing, with a proven track record of leading sales teams and driving growth.

• A high school diploma or equivalent is required; an Associate degree in a related field is preferred.

• Located in Vineland, NJ (On-site)

This description is intended to describe the essential job functions and additional responsibilities required for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

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